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Healthspan Elite FAQs

Who is LGC Sport?

LGC is a world-renowned sport doping control and research laboratory, with over 50 years of expertise in anti-doping in sport. A laboratory with WADA testing experience, LGC has published over 350 peer-reviewed scientific studies. In 2008, LGC launched the Informed Sport certification programme.

What is Informed Sport?

Informed Sport is a supplement testing and certification programme which provides assurance to athletes that products carrying the Informed Sport logo are manufactured to the highest quality standards and have been batch-screened for substances banned by the World Anti-Doping Agency (WADA).
The Informed Sport programme works closely with supplement manufacturers and suppliers to implement the necessary systems, procedures and high quality analytical testing to minimise the incidence of banned contaminants finding their way into sport. Athletes who see the Informed Sport logo on a product can be assured it has undergone a rigorous risk analysis and screening programme for substances banned by sport and is therefore safer to use.

If a product carries the Informed Sport logo does it mean that it is guaranteed to be free from banned substances?

Products which are accredited under the Informed Sport programme have been tested for a wide range of substances banned by the World Anti-Doping Agency to provide the highest possible level of assurance for athletes. Therefore, Healthspan Elite® products are safer to use than supplements that have not undergone a stringent batch testing programme. It is impossible, however, for any supplement product to guarantee that it is 100% free from banned substances, as the World Anti-Doping Agency banned substance list is open-ended.

What is the risk of a supplement being contaminated if it is not tested under the Informed Sport programme?

Research conducted by LGC found that approximately one in ten high street supplement brands tested in the UK & Europe contained low levels of contamination by substances banned by the World Anti-Doping Agency. Even at low levels these substances could lead to a failed drugs test. In the same research study products tested under the Informed Sport programme were found to have negligible levels of contamination.

Where can I find my batch certificate?

When you purchase a product from Healthspan Elite® you will be sent a link which allows you to download the relevant batch certificate, so you always have it available for your reference. You can also download the most recent batch certificate via the relevant product page on our website.

How do I request an invoice?

To request a paid VAT invoice/receipt for your order please email customercare@healthspanelite.nz providing your name, address & order number.

Who would I speak to about sports partnerships and sponsorship?

Healthspan Elite is not actively providing sponsorship for athletes although there may be exceptions for outstanding cases. For sponsorship opportunities email enquiries@healthspanelite.nz.

What are NRVs?

In December 2014 European regulations came into effect changing how our nutritional information needed to be displayed. Here is a summary of these changes.RDAs (Recommended daily intake) changed to NRVs (Nutrient Reference Values). Instead of 100% RDA, you now see 100% NRV. The values for RDA and NRV are the same. 
  • The terminology ‘Nutritional Information’ changed to 'Product Information'.
  • The terminology used in ingredient lists is slightly different. For example, Vitamin B3 is listed with its scientific name: 'Nicotinamide' or 'Nicotinic Acid'.
  • We no longer display allergens separately in an 'Allergy Advice' box on the side of the pack. Instead, any allergens – such as egg or milk – are highlighted in bold within the ingredients list.
  • In the ingredients listing, Non-Active Ingredients are described in terms of how they contribute to the creation of your product.

What is the risk of a supplement being contaminated if it is not tested under the Informed-Sport programme?

Research conducted by LGC found that approximately one in ten high street supplement brands tested in the UK & Europe contained low levels of contamination by substances banned by the World Anti-Doping Agency. Even at low levels these substances could lead to a failed drugs test. In the same research study products tested under the Informed-Sport programme were found to have negligible levels of contamination.

How do I return a product and get a refund?

For individual products from the UK: If for any reason you are not satisfied with your product and wish to obtain a refund, or exchange your item, please follow the instructions below: Enclose a brief note in a parcel with your item, explaining the reason for return. If exchanging, mention which item you wish to exchange for. Payment will also need to be enclosed if the exchange item is a higher price. Cross out your name and address (leaving visible) Write 'FREEPOST Healthspan' on the parcel Take the parcel to the Post Office and return to us free of charge Please inform us if you experience problems doing so and we will send free post labels. For European or larger order returns: If for any reason you are not happy with your order, please email customercare@healthspanelite.co.uk and we will provide you with instructions on how to return your products to obtain an exchange or refund.

The order I have received contains the wrong product, how do I return this product and receive a replacement or refund?

If you have a problem with your order, please email customercare@healthspanelite.nz and one of our customer care agents will be on hand to help.